Support

Contact OutbackTreasuresLottery

Friendly Aussie team • 7 days a week • 08:00–22:00 AEST • 18+ only

Ways to get in touch

How we can assist

Email

Best for detailed questions or sending attachments.

[email protected]

We aim to reply within 24 hours.

Phone

For urgent help with accounts, payments, or security concerns.

1800 942 301

Open daily 08:00–22:00 AEST.

In-account messages

Send secure messages once logged in for quick updates.

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Great for checking withdrawal or request status.

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Quick help

Popular support topics

Identity verification

Proof of age (18+) is required. Learn what documents work and how to submit them smoothly.

See licensing →

Checking withdrawals

Understand each stage from request to payment, plus common reasons for holdups.

Read payout guide →

Responsible play tools

Set spending limits, take breaks, or pause play anytime via your account.

Learn about limits →

Account security

Use MFA, monitor logins, and recognise scams to keep your account safe.

Security 101 →

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Company details

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18+

Adults Only

This platform is for players 18 years and over in Australia. Please confirm your age to continue.

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Play responsibly. Support: 1800 942 301
OutbackTreasuresLottery