A big win is a rush, but getting your hands on the money matters just as much. Here’s how we turn a winning ticket into a confirmed payment, while keeping every step secure and compliant.
The payout journey
1) Confirming the result
Your numbers are cross-checked with official draw outcomes, and any prize is instantly displayed in your account along with a notification.
2) Verifying identity
We carry out legal age checks (18+) and anti-fraud controls. If additional documents are needed, you’ll get a request via your dashboard.
3) Requesting your payout
Select your registered bank account, set the amount, and track its status in real time.
4) Sending your winnings
Funds are sent through secure Australian payment networks, with updates visible in your transaction history.
Factors that can delay payouts
- First-time withdrawals may take longer while we complete full verification.
- Incorrect bank details can pause transfers — always check spelling and numbers.
- Security reviews may occur if unusual account activity is detected.
- Bank schedules and national holidays can slow down clearance times.
- High-value wins may require extra compliance checks.
Pro tip
Register and verify your preferred payout account early. When the win lands, you’ll be ready to withdraw without delay.
Understanding payout statuses
Pending
We’re running required checks or waiting on documents from you.
Processing
Your funds are in the payment queue and on their way to your bank.
Paid
The transfer has been completed. Bank posting times may vary.
Action needed
We require more information — see your messages for specific requests.
Keeping payouts hassle-free
- Match your full legal name to bank records.
- Keep your ID and proof of address current.
- Stick with one primary payout account where possible.
- Double-check BSB and account numbers before sending.
- Respond quickly to any document requests.
FAQs
Are there withdrawal limits?
Limits depend on your verification level and chosen withdrawal method. Check the withdrawal section for details.
Can I send winnings to someone else?
No, transfers must go to accounts in your verified name for security and compliance.
Why is my payment on hold?
Most holds are due to pending ID checks, mismatched account info, or security reviews.
Are there any fees?
If a fee applies to your chosen method, it will be shown before you confirm the withdrawal.
